Welcome to Sawa store. We take your data privacy very seriously and are committed to protecting the personal data you share with us when you visit or purchase from our website. This policy explains what type of data we collect, how we use it, and how we keep it secure.

1. The data we collect

When you use the site or make a purchase from it, we may collect the following data:

  • Basic personal data: Name, shipping and delivery address, email, and telephone number.
  • Personalization Data (Print Files): Images, designs, names, and texts that you upload or write to personalize gifts and products.
  • Payment details: Payment details (such as credit cards) are processed completely securely through encrypted and approved payment gateways, and we do not store your bank card data on our servers.
  • Technical Data: IP address, browser type, and cookies to improve the store browsing experience.

2. How do we use your data?

We use the data we collect for the following purposes:

  • Processing your orders, manufacturing custom gifts, and delivering them to your addresses.
  • Contacting you to confirm orders, send shipping updates, or answer your inquiries.
  • Sending offers and marketing updates from our store (you can unsubscribe from them at any time).
  • Improving site performance and shopping experience based on user preferences.

3. Confidentiality and security of your photos and designs

Because we create personalized gifts (such as family photos or special names), we adhere to the following:

  • The images and designs uploaded by you are used only and exclusively for the purpose of producing and printing your product.
  • These files are not shared with any third party outside of the manufacturing and printing team.
  • Personal files and photos are deleted from our servers and internal systems immediately upon completion and delivery of the order to ensure the highest levels of privacy.

4. Sharing data with third parties

We do not sell or rent your personal data to any third-party marketers. We only share data with trusted third parties to ensure your order is completed, namely:

  • Shipping and delivery companies: To inform them of the name, address, and phone number for delivery of the shipment.
  • Electronic payment gateways: To process financial transactions securely.

5. Cookies

Our website uses cookies to save the contents of your shopping cart, remember your preferences when you return to the site, and provide a faster and smoother browsing experience. You can disable cookies in your browser settings, but this may affect some store functions.

6. Your rights to control your data

Your rights are fully guaranteed, and you have the right at any time to:

  • Request a copy of the personal data we have about you.
  • Amend or correct any inaccurate data (such as amending the address or phone number).
  • Request to delete your account or personal data from our database, as long as it is not related to a pending application or ongoing financial transaction.

7. Amendments to the Privacy Policy

We may update this Privacy Policy from time to time to reflect developments in our services or legal requirements. Any changes will be posted directly on this page with the updated posting date.