We are committed to providing the best user experience and ensuring your printed materials and gifts arrive in high quality and as quickly as possible. Please read the following delivery policy details:

1. Delivery areas

  • We ship and deliver to all governorates and regions (you can specify a certain range here if there are restrictions).

2. Processing and shipping time

Because we value your time, we offer flexible options to suit your needs:

  • Same-Day Delivery Service: This service is available for urgent and specific orders, provided that the order is confirmed before 1 pm.
  • Standard Delivery Orders: Preparing and shipping custom prints and products takes time from [1 to 3] working days (The duration may vary depending on the order size and the type of product, such as large prints or custom-made gifts).

3. Shipping cost

  • The delivery cost is calculated automatically at the checkout page based on the shipping address and the weight/size of the order.
  • Keep an eye on our platforms to take advantage of our free shipping offers on orders exceeding a certain value.

4. Shipment tracking

  • Once your order is handed over to the shipping company or delivery person, the order status will be updated on the website, and a notification will be sent to you (via WhatsApp/email) containing the shipment details and the delivery person's contact number, if available.

5. Receiving the shipment and checking the quality

  • Please inspect the outer packaging of the shipment and make sure it is intact before receiving it.
  • In case of any visible damage to the parcel due to shipping, please inform the courier immediately and contact our customer service to follow up on the matter and find a quick solution.

6. Address modifications and changes to the delivery date

  • You can modify the shipping address or contact details as long as the order “Under preparation” It has not yet been delivered to the delegate.
  • If you are not present at the agreed pickup location when the courier arrives, you will be contacted to arrange another appointment (reshipping may incur additional costs according to the shipping company's policy).